- making outbound calls to potential customers: the main responsibility of a tele caller is to make outbound calls to potential customers in order to promote products or services offered by the company.
- handling inbound calls from customers: tele callers also need to handle inbound calls from existing or potential customers who are inquiring about the company's products or services.
- maintaining records in microsoft excel: it is important for tele callers to maintain accurate records of calls made and received in microsoft excel for future reference and analysis.
- following up with customers: tele callers are expected to follow up with customers who have shown interest in the company's products or services in order to convert leads into sales.
- providing excellent customer service: tele callers should provide excellent customer service by addressing customer inquiries and resolving any issues or complaints in a timely and professional manner.
required skills and expectations:
- strong communication skills: tele callers should have excellent verbal communication skills in order to effectively communicate with customers over the phone.
- basic computer skills: tele callers should be proficient in using microsoft excel for maintaining call records and other relevant data.
- ability to work in a fast-paced environment: tele callers should be able to work efficiently in a fast-paced environment and handle multiple calls simultaneously.
- customer-oriented approach: tele callers should have a customer-oriented approach and strive to provide the best possible service to customers.