Technical support Engineer

Ascentiant Business Solutions

To provide end to end technical support for Indian Customers through calls.

Knowledge of OS (XP, Win 8, Win 10) & Standard Application

Knowledge of hardware troubleshooting, installation, configuration.

Knowledge of desktop operating systems and Microsoft office products (MS office 2007,

2010, 2013).

Basic Networking knowledge.

Address user tickets regarding hardware, software and networking.

Properly escalate and follow up unresolved issues to appropriate internal teams.

Ensure all issues are properly logged.

Roles & Responsibilities:

1) Assist & respond to technical and customer queries.

2) Ensure all contacts are documented using the tracking tool.

3) Ensure customers are satisfied with services offered.

Experience : 0 - 2 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Technical support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India