Technical Support Engineer

  • icon job experience 0 - 6 Years
  • icon job opening 30 Openings
  • icon salary Not Disclosed
  • icon job location Bengaluru

Key Skills

Networking Linux Desktop Support Service Desk Technical Analysis Software Support Bpo Executive Technical Support Engineer Troubleshooting Skills Ticketing OS Installation Active Directory Support

Job Description

Dear Candidate,

Greeting from Quess Corp!

Job Title- Technical Support Engineer

Location: Bangalore ( Electronic City or Whitefield )

Responsibilities:

1. Working from a standard protocol and utilizing documented processes to respond to clients' issues. Some judgment may be used to supplement the outlined process.

2. Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming client's contacts and proactive notification systems.

3. Respond to service, product, technical, and client-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on client entitlement (for example more complex warranty).

4. Begin to proactively assist clients to avoid or reduce problem occurrence.

5. Work is often reviewed by the Supervisor or Team Lead.

Knowledge and Skills:

1. Articulate in excellent written and verbal communication skills.

2. Experience in client-facing roles either remote or face-to-face.

3. Computer proficiency with applicable software applications.

4. Demonstrated problem-solving skills.

5. Accuracy in data entry.

6. Excellent fluency in language to be supported.

7. Experience in a phone-based remote role, e- support, e-chat, or similar.

8. Familiarity with computer technology.

9. Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

Eligibility Criteria:

1. Excellent communication skills

2. Excellent Knowledge or working experience on desktop and PC / Laptop troubleshooting / Software Troubleshooting / Networking related issues

Job Profile:

1. Troubleshooting Hardware/Networking/OS-related queries of our global Clients over calls or through Software.

2. Handle Global clients and initiate the right response to them, positively and professionally.

3. Deal with a wide range of products using a powerful

Experience : 0 - 6 Years

No. of Openings : 30

Education : Any Bachelor Degree

Role : Technical Support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Quess Corp

Quess Corp Limited (Quess) is Indias leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.

We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back office operations, telecom operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc.
Read More...

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