Abbybaby Ecommerce Private Limited

Lake Market, Kolkata

Customer Service Lead: Driving customer excellence Compliance adherence on Quality Parameters Supervise customer service team and tele caller team Respond and resolve - customer inquiries and issues within a defined TAT Conduct survey analyse and prepare reports Stakeholder management Vendor management Customer engagement Develop policies and procedures Focus on customer satisfaction Train staff Develop goals and report progress Work with cross functional teamsExperience-3 -6 years

Sales Operation Lead: Managing and executing promotional campaigns Ensuring efficient customer service by addressing and ensuring the timely resolution of customer issues or escalations Working closely with demand planning and inventory vertical in order to ensure smooth order fulfilment Analysis and reporting on metrics such as weekly/monthly sales performance by the team, new product sell-through and offer code performance Develop and integrate the organization's e-commerce marketing strategy Work with the development team/agency to continuously improve the website's user/shopping experience Work closely with the CRO expert to implement better ways to boost the conversion rate Evaluate the effectiveness of every marketing channel and activity on revenue Experiment with and introduce newer marketing channels and tools to connect with the target audience Combine the best of sales, marketing, and technology to deliver a superior customer experience Identifying and achieving new business opportunity from the corporate segments New business sales process from initial prospecting to contract negotiation Identify and present new technologies options to clients Devise acquisition strategies through effective and visible account planning Build and manage a pipeline of opportunities and ensure sales activity records are reported and maintained Ensure contractual paperwork for contracts within the portfolio is up to date Conduct and present monthly sales review*This is a field work job and include extensive travel in different states of Bengal and out of Bengal.For travel TA and accomodation charges will be provided extra.