Niramayasoul

Lake Avenue, Kolkata

Job Responsibilities:** Manage and supervise the telecalling / customer support team.* Ensure daily call targets and order targets are achieved.* Handle B2C customer queries related to medicine orders.* Monitor orders coming from WhatsApp and dashboard leads.* Track and review team performance (Total Calls, Connected Calls, Orders).* Train team members on customer handling, product knowledge, and order closing.* Maintain daily performance reports and share updates with management.* Resolve customer complaints and ensure smooth service.*Requirements:** 1-2 years of experience in Telecalling / Customer Support / E-Pharmacy.* Team handling experience preferred.* Good communication skills in Hindi and Bengali (basic English preferred).* Basic computer knowledge (Excel, CRM, or dashboard handling).* Target-oriented with leadership skills.