Software Support Executive

Roles and Responsibilities

Manage large amounts of incoming phone calls.

Prepare and deliver appropriate demos on products and services.

Identify selling possibilities and evaluate customer needs of software and other IT services

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Take the extra mile to engage customers

Installation of software

Implementation of software, printer, barcode.

Provide training to the client

Manual testing of software if needed

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Graduate (B.Com)

• Role

  Software Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office