Software Support Executive

P.S International HR Consultants

Roles and Responsibilities

Manage large amounts of incoming phone calls.

Prepare and deliver appropriate demos on products and services.

Identify selling possibilities and evaluate customer needs of software and other IT services

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Take the extra mile to engage customers

Installation of software

Implementation of software, printer, barcode.

Provide training to the client

Manual testing of software if needed

Experience : 1 - 3 Years

No. of Openings : 2

Education : B.Com, M.Com

Role : Software Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India