Software Support Engineer

P.S International HR Consultants

Responsibilities :

Handle production incidents in an effective manner and provide quick turnaround to customers.

Communicate adequately with customers to keep them informed on the status of their tickets at all times.

Coordinate with internal stakeholders such as QE, Product Management, Infrastructure support and release management teams to deliver solutions to customer requirements.

Work as a team player to contribute to the overall operational success of the team.

Document all the customer interactions and technical investigations in the ticketing system at all times.

Represent team in audit reviews, change advisory calls, and business continuity programs such as Disaster Recovery exercises.

Execute IT application support activities. Envision and support adherence to best practices and standards.

Responding promptly to application alerts and issues.

Troubleshooting Applications / Infrastructure issues within benchmarked SLAs.

Responsible to report production impact details and being able to elaborate to the management.

Adhere to standards and processes for incident resolution.

Maintain production support run books for each application.

Analyze and drive to RCA (Root Cause Analysis).

Assist in testing and monitoring systems changes implemented.

Ensure compliance with Client policies and procedures.

Provide appropriate status updates and track assignments on a routine basis.

Responsibilities for identifying defective behavior within supported applications and working with the appropriate development team to identify the root cause and communicate with end-users on the delivered solution.

Requirements and skills :

BE/B. Tech graduate in Computer Science, Computer Engineering, or other Engineering streams.

Experience, primarily in Angular JS, Node Js, Oracle, and/or MS/SQL.

Experience working with J2EE Application Servers (preferably Tomcat).

Experience in resolving complex technical issues in a Windows/Linux/Java/MySQL-based platform.

Experience : 1 - 2 Years

No. of Openings : 1

Education : B.Tech/B.E, M.C.A

Role : Software Support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India