Assistant Shift Manager/ Shift Manager

Job Title: Shift Manager

Company: Caterspoint (Cloud Kitchen)

Location: Delhi, Noida, Gurugram, Ghaziabad, Chandigarh, Mohali

Job Type: Full-time

Shift: Rotational Shifts

Experience: 2–3 years

Job Summary

Caterspoint is looking for an experienced Shift Manager to manage end-to-end outlet operations during assigned shifts. The role involves ensuring smooth order flow, meeting KPT and accuracy targets, maintaining hygiene and SOP compliance, supervising kitchen and packaging teams, handling customer escalations, and completing cash and stock reconciliation at the end of each shift.

Key Responsibilities

Manage day-to-day outlet operations during assigned shifts

Monitor Petpooja orders, order accuracy, and KPT performance

Ensure hygiene, food safety, and SOP compliance at all times

Supervise kitchen and packaging teams for quality, portioning, and productivity

Handle customer complaints and escalations efficiently

Monitor stock levels, record wastage, and report variances

Prepare and submit shift-wise operational reports

Handle end-of-shift cash, billing, and stock reconciliation

Key Performance Indicators (KPIs)

Order accuracy ≥ 98%

KPT ≤ 10 minutes

Complaint resolution rate ≥ 95% within SLA

Hygiene/SOP audit score ≥ 90%

Wastage ≤ % of shift sales

Consumption variance ≤ 3%

Cash reconciliation accuracy = 100%

Staff attendance ≥ 95% during assigned shifts

Preferred Skills

Strong operational and people management skills

Basic understanding of POS systems (Petpooja preferred)

Good communication and problem-solving abilities

Ability to work in rotational shifts and fast-paced environments

• Experience

  2 - 4 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Shift Manager

• Industry Type

  FMCG / Retail / Food / Beverages

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office