Shift Incharge

Bake wish Pvt. Ltd

jd shift incharge

• to manage the entire functioning of the kitchen

• able to manage group of people, training and developing the people in the kitchen to the next level using the right tools, delivery boys, florist , dispatchers

• achieving kitchen top line & bottom line, responsible for the smooth and effective functioning of the center.

• creating a great customer pool and maintaining with the high retention and ratings in own and aggregator platforms

• responsible for managing the assets of the center.

• managing p&l, controlling the expenses within the budget and delivering profitability

• maintaining the inventory at the kitchen level without any discrepancies. center manager must ensure that sufficient inventory is available at the center to avoid being “out of stock”.

• ensuring the compliance of team health and safety (audits). the security and safety of the center is his responsibility.

• managing the marketing promotion at kitchen level to ensure better customer ratings

• handling customer complaints and giving the right solution on tat.

• managing agreed sla’s with vendors, delivery partners and customers

• managing the internal process & new launch audits to show the best operation excellence.

• maintain license of the kitchen to handle the external audits (gov.)

• maintaining and tracking the employee attendance at the kitchen

• plan & complete the kitchen level training

• good communication skills & able to respond on mail

skills and qualification:

1. ihm/graduate / post graduate

2. good command on written/communicative english/hindi or regional language

3. comfortable in working on computer/laptop and printer

4. comfortable in ms word / ms excel

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Shift Incharge

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office