Shift Incharge

Bake wish Pvt. Ltd

JD Shift Incharge

To manage the entire functioning of the kitchen

Able to manage group of people, Training and developing the people in the kitchen to the next level using the right tools, delivery boys, florist , dispatchers

Achieving Kitchen Top Line & Bottom Line, responsible for the smooth and effective functioning of the center.

Creating a great customer pool and maintaining with the high retention and ratings in own and aggregator platforms

Responsible for managing the assets of the center.

Managing P&L, Controlling the expenses within the budget and delivering profitability

Maintaining the inventory at the kitchen level without any discrepancies. Center manager must ensure that sufficient inventory is available at the center to avoid being out of stock.

Ensuring the compliance of team health and safety (Audits). The security and safety of the center is his responsibility.

Managing the marketing promotion at kitchen level to ensure better customer ratings

Handling customer complaints and giving the right solution on TAT.

Managing agreed SLAs with vendors, delivery partners and customers

Managing the internal process & new launch audits to show the best operation excellence.

Maintain license of the kitchen to handle the external audits (Gov.)

Maintaining and tracking the employee attendance at the kitchen

Plan & complete the kitchen level Training

Good Communication skills & able to respond on mail

Skills and Qualification:

1. IHM/Graduate / Post Graduate

2. Good command on written/communicative English/Hindi or regional language

3. Comfortable in working on computer/laptop and printer

4. Comfortable in MS Word / MS Excel

Experience : 3 - 5 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Shift Incharge

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India