Sales Counselor - Mohali

We are looking for enthusiastic and customer-focused individuals to join our kids toys and gifts store in Dhakoli, Zirakpur. The ideal candidate will have a passion for helping families find the perfect toys, excellent communication skills, and the ability to create a fun shopping experience for children and parents alike.

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Job Responsibilities:

Customer Service & Sales

Welcome customers warmly and understand their requirements for toys and gifts.

Assist customers in selecting age-appropriate toys, educational games, and gift items

Demonstrate toy features and functionalities to children and parents.

Provide recommendations based on childs age, interests, and budget.

Handle customer queries regarding product quality, safety certifications, and usage.

Achieve daily and monthly sales targets.

Store Operations

Display toys attractively on shelves, racks, and window displays to attract customers.

Maintain proper arrangement of toys by category (educational toys, action figures, soft toys, ride-on vehicles, board games, gifts, etc.)

Ensure the store is clean, organized, and presentable at all times.

Verify and inspect toys for damages or defects before display.

Keep track of popular and slow-moving items

Billing & Inventory

Prepare accurate bills and invoices for customers.

Process payments through cash, UPI, debit/credit cards, and digital wallets.

Operate computerized billing systems and point-of-sale (POS) machines.

Maintain sales records for inventory control.

Assist in stock counting and reporting low-stock items to management.

Help in receiving and unpacking new stock deliveries

Additional Duties

Maintain cleanliness and hygiene in the store premises

Follow safety protocols for battery-operated and electronic toys

Handle customer complaints professionally and escalate when needed

Support during festive seasons, promotional events, and sale periods

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Required Qualifications & Skills

Education

Minimum 10th Pass (12th Pass preferred)

Any graduate or pursuing graduation is an added advantage

Experience

For Freshers: No prior experience required; enthusiasm and willingness to learn essential

For Experienced: 1-3 years of experience in retail sales (toy shops, kids stores, or general retail preferred).

Skills & Abilities

Good communication skills in Hindi, Punjabi, and basic English.

Friendly, patient, and comfortable dealing with children and families.

Basic knowledge of mobile phones, computers, and billing software.

Honest, punctual, and responsible attitude.

Ability to stand for long hours and handle multiple customers.

Presentable appearance and professional behavior.

Quick learner with positive attitude.

Preferred Qualities

Knowledge of popular toy brands, trends, and age-appropriate toys

Experience with inventory management systems.

Interest in toys, games, and child development.

Local candidate from Dhakoli, Zirakpur, Panchkula, Chandigarh, or nearby areas (for better attendance and stability)

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Salary & Benefits

Monthly Salary

Freshers 10,000 -13,000

Experienced 14,000 -16,000

Compensation for working on weekly off

Additional Benefits

Weekly Off: One day off per week (day to be decided)

Compensation for Extra Working Day: If weekly off is not taken, additional

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Working Hours & Schedule

Store Timings: 10:00 AM to 8:30 PM (may vary slightly)

Weekly Working Days: 6 days per week

Weekly Off: 1 day (rotational basis, preferably on weekdays)

Break Time: 30-45 minutes lunch/tea break during shift

Note: Candidates should be flexible to work during festivals, weekends, and sale periods when footfall is high.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  10th Pass

• Role

  Sales Counselor

• Industry Type

  FMCG / Retail / Food / Beverages

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office