positions: female - sales coordinator &back office executive
experience: 1 year min.
job type: full time- timing am to 7 pm
salary: between9-14k
qualification: 12th or graduate.
skills: computer typing, required good command over excel,
job location – 18/2 shanti nagar, behind sector e, sawer road industrial area, indore-
key skills
excel, communication, sales, customer service, customer support, sales support, problem solving, petty cash handling
responsibilities and duties
• support field sales team with market development activities and coordinating sales and marketing tool development activities
• making quotations/sending quotations – coordinating with sales team for client requirements and our offer. if required visit site with sales team for survey making.
• managing crm and software related to sales.
• update and maintain clear and detailed database on crm.
• ability to write well organised and structured emails in business manner.
• monitoring client files/accounts/ payments/ production - processing/ billing/ dispatch/ installation/ complaint’s/.
• managing to do list and work pendency’s and follow ups.
• process the orders received from clients and make sure client receives the products under set deadlines
• answer incoming customer communications and take appropriate action for each channel (. phone call, email, chat, or text message).
• responsible for all customer inquiries and product questions.
• follow up on customer inquiries by taking specific action, in a timely manner.
• troubleshoot product problems in a timely manner, while ensuring excellent customer service.
• thrive as a team player in a fast-paced, high-energy, change-oriented environment
• perform other related duties and assignments as required.
• exercise customer retention efforts when appropriate.
required experience and qualifications
• good writing & verbal communication skills
• strong computer skills
• excellent