1) Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
2) Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
3) Current knowledge of industry trends and regulations.
4) Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
5) Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.