€¢ Greet customers warmly, address their needs promptly, and collect feedback and data from all visitors.
€¢ Build relationships by understanding customer preferences and tracking key events (., birthdays, anniversaries).
€¢ Maintain a clean, organized showroom and ensure stock availability.
€¢ Train and motivate staff, ensuring adherence to grooming standards and customer service excellence.
€¢ Drive teamwork & maintain discipline at stores.
€¢ Communicate updates on product rates, schemes, and purity standards.
€¢ Conduct daily team meetings and report showroom performance to the Store Manager.
€¢ Follow up with non-purchasing customers to boost future sales.
€¢ Handle crisis communication with the SPOC as required.
€¢ Perform additional tasks as assigned by management.
€¢ Assisting to another counter as and when required.