*job description of restaurant hostess*
job summary: to receive and record table reservations requested for the restaurant. to extend warm and courteous welcome and hospitality to guests visiting the restaurant and allot them a table.
duties and responsibilities
• receive and post table reservations in the register ensuring equity of load between stations.
• clean and arrange the hostess desk and menus cards.
• attend briefings before the restaurant opening.
• attend to all telephone calls of the restaurant in the shift.
• receive guests and lead them to their reserved tables.
• handout wine lists/menu cards to the guests.
• take orders from guests if required.
• provide guests with hotel information.
• go to the guest and enquire whether the food and service are up to their satisfaction. handle any complaints
• wish greetings to every guest when leaving and invite them to come again.
• record the names of guests in the daily cover register.
• page guests if phone calls or messages come for them.
• maintain guest history