Maintaining quality: Ensuring that products are consistently high quality
Improving processes: Researching and recommending ways to improve quality
Managing compliance: Ensuring that the organization complies with regulations and industry standards
Managing audits: Managing regulatory inspections and audits
Handling customer complaints: Overseeing customer complaints and ensuring they are resolved
Developing metrics: Developing and evaluating performance metrics
Analyzing data: Analyzing data and trends
Providing feedback: Providing feedback to management on customer service performance
Training employees: Providing training to employees on quality assurance systems, policies, and procedures
Collaborating: Collaborating with other teams across the organization