• Processing of Customer Orders received through Web & mail.
• Responsible for complete order execution such as preparing order forms for production, packing list, Invoice and other related documents.
• Ensure accurate and timely delivery of orders.
• Answering calls politely and professionally to provide information about services and products.
• Record all order details in the database.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Provide highest level of customer service and support to Customer.
• Preparing daily / weekly / monthly reports