Team Leader Operations

ANZA Business Services Pvt Ltd

Experience of working under tight deadlines in a fast-paced environment.

Strong communication, situational awareness, and organizational agility skills.

Must be self-directed and foster initiative in others.

Must be able to translate larger business goals into actionable items for their team.

Demonstrable experience with training and developing team members using an inspirational and motivational approach that aligns with ANZAs unique organizational culture.

A solid working knowledge & understanding of all Microsoft Office applications, Power BI & Automation tools.

Manage, drive, and implement department initiatives around planning, documentation, procedures and Continuous Improvement, and ensure compliance with policies, procedures and work instructions.

Promote the companys culture and values through leadership-by-example, group interaction, and frequent one-on-one coaching with associates at every level.

Think critically about automation/machine learning regarding quality and customer experience. Deliver efficiencies and quality outcomes.

Successful experience in implementing continuous improvement methodologies will be an added advantage (Lean / Six Sigma).

Client-focused, with exceptional communication skills.

Direct experience in creating business change using enabling technologies.

Drive standardization across multiple processes and methods to ensure consistency in experiences and key performance indicator (KPI) delivery.

Engagement with client at Business Head/Vertical Heads for sustainability and growth.

Mining of the account in co-ordination with the Department Head and ensuring the account grows.

Experience : 1 - 7 Years

No. of Openings : 2

Education : Diploma, Any Bachelor Degree

Role : Operation Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India