Team Leader Operations

ANZA Business Services Pvt Ltd

1 - 7 Years
2 Openings
Not Disclosed
Face-to-Face interview
Banashankari, Bangalore

Key Skills

BPO Operations Team Leader People Management Team Coordinator Microsoft Excel Power Point Presentation Good Communication Skills

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Job Description

• experience of working under tight deadlines in a fast-paced environment.

• strong communication, situational awareness, and organizational agility skills.

• must be self-directed and foster initiative in others.

• must be able to translate larger business goals into actionable items for their team.

• demonstrable experience with training and developing team members using an inspirational and motivational approach that aligns with anza’s unique organizational culture.

• a solid working knowledge & understanding of all microsoft office applications, power bi & automation tools.

• manage, drive, and implement department initiatives around planning, documentation, procedures and continuous improvement, and ensure compliance with policies, procedures and work instructions.

• promote the company’s culture and values through leadership-by-example, group interaction, and frequent one-on-one coaching with associates at every level.

• think critically about automation/machine learning regarding quality and customer experience. deliver efficiencies and quality outcomes.

• successful experience in implementing continuous improvement methodologies will be an added advantage (lean / six sigma).

• client-focused, with exceptional communication skills.

• direct experience in creating business change using enabling technologies.

• drive standardization across multiple processes and methods to ensure consistency in experiences and key performance indicator (kpi) delivery.

• engagement with client at business head/vertical heads for sustainability and growth.

• mining of the account in co-ordination with the department head and ensuring the account grows.