ANZA Business Services Pvt Ltd

Banashankari, Bangalore

We are looking for a talented and capable Process Associate/ Sr. Process Associate to join our growing LPO/KPO for our Bangalore office. We Work Closely with European Firms in the field of Legal and Financial Services.You will provide secretarial support in a timely and effective way. You will need to demonstrate that you are organised, can work well under pressure, communicate effectively in person, and via email, and above all be a team player who can contribute to the success of the teams.Its a Backoffice process and the candidate must have good communication and written English Skills and analytical/Logical reasoning skills. The role includes the below points: You will be responsible to look after the UK client documents and work on live files to complete all the admin and financial requirements for the clients to complete their transactions. Knowing usage of outlook, including diarizing, basic excel and computer operating skills are definitive. Diary management Creating and maintaining electronic files Creating and maintaining internal systems and procedures Clear and on time communication in dealing with given tasks Extensive daily management, using own initiative to manage email accounts and to develop and maintain systems to promote efficiency. Extensive mailbox management and hard/soft copy filing. Draft, review and format all matter related correspondence, engagement letters, documents, presentations, and spreadsheets. Document typing, analysis, proof reading, amending (including track changes) and formatting documents as requiredThe ideal candidate must demonstrate: Fast, accurate copy typing Attention to detail Good communication and organizational skills Being both confident and empathetic whilst maintaining high levels of professionalism Ability to priorities work and meet strict timescales Competence in Word, Excel, Outlook, and Adobe Ability to work on own initiative and independently, but also to follow i

Experience of working under tight deadlines in a fast-paced environment. Strong communication, situational awareness, and organizational agility skills. Must be self-directed and foster initiative in others. Must be able to translate larger business goals into actionable items for their team. Demonstrable experience with training and developing team members using an inspirational and motivational approach that aligns with ANZAs unique organizational culture. A solid working knowledge & understanding of all Microsoft Office applications, Power BI & Automation tools. Manage, drive, and implement department initiatives around planning, documentation, procedures and Continuous Improvement, and ensure compliance with policies, procedures and work instructions. Promote the companys culture and values through leadership-by-example, group interaction, and frequent one-on-one coaching with associates at every level. Think critically about automation/machine learning regarding quality and customer experience. Deliver efficiencies and quality outcomes. Successful experience in implementing continuous improvement methodologies will be an added advantage (Lean / Six Sigma). Client-focused, with exceptional communication skills. Direct experience in creating business change using enabling technologies. Drive standardization across multiple processes and methods to ensure consistency in experiences and key performance indicator (KPI) delivery. Engagement with client at Business Head/Vertical Heads for sustainability and growth. Mining of the account in co-ordination with the Department Head and ensuring the account grows.

We are looking for a talented and capable Process Associate/ Sr. Process Associate to join our growing LPO/KPO for our Bangalore office. We Work Closely with European Firms in the field of Legal and Financial Services.You will provide secretarial support in a timely and effective way. You will need to demonstrate that you are organised, can work well under pressure, communicate effectively in person, and via email, and above all be a team player who can contribute to the success of the teams.Its a Backoffice process and the candidate must have good communication and written English Skills and analytical/Logical reasoning skills. The role includes the below points: You will be responsible to look after the UK client documents and work on live files to complete all the admin and financial requirements for the clients to complete their transactions. Knowing usage of outlook, including diarizing, basic excel and computer operating skills are definitive. Diary management Creating and maintaining electronic files Creating and maintaining internal systems and procedures Clear and on time communication in dealing with given tasks Extensive daily management, using own initiative to manage email accounts and to develop and maintain systems to promote efficiency. Extensive mailbox management and hard/soft copy filing. Draft, review and format all matter related correspondence, engagement letters, documents, presentations, and spreadsheets. Document typing, analysis, proof reading, amending (including track changes) and formatting documents as requiredThe ideal candidate must demonstrate: Fast, accurate copy typing Attention to detail Good communication and organizational skills Being both confident and empathetic whilst maintaining high levels of professionalism Ability to priorities work and meet strict timescales Competence in Word, Excel, Outlook, and Adobe Ability to work on own initiative and independently, but also to follow i