Operation Executive

Apollo Clinic

• will be second line to centre manager

• work together with nurse managers and doctors to manage the daily operations of the assigned service area to ensure its smooth running daily.

• review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilisation.

• track, monitor and make recommendations for the utilisation of departmental budget to achieve optimisation of allocated resources.

• track, monitor and make recommendations to achieve excellent customer satisfaction ratings.

• manage a team of support staff (customer care executives, staff nurses, lab tech., and others as necessary) to deliver timely, appropriate and excellent services to our customers.

• work closely with relevant colleagues to participate actively in relevant rapid improvement events (ries), it implementations and initiatives.

• constantly reviews within assigned areas, systems and process initiatives to achieve safer, better and faster care for the customers.

• manage customer complaints and follow up with service recovery if necessary.

• coordinating with corporate and tpa with regard to payments of medical service bills.

• generating and dispatching medical reports to the clients

• maintaining bills related to basic amenities

• handles and manages all customer relation activities

• taking feedback of the customer through cms portal, coordination for the pickup of reports.

• handling over flow of customer from billing desk.

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Operation Executive

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office