SunEx International

Harni, Vadodara

You will be responsible for Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific features or productsAnalyse and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teams