Female - Looking For International Voice Process Executive

Key Responsibilities:

- Handle inbound and outbound calls from international clients regarding inquiries, issues, and concerns related to our healthcare products and services.

- Provide accurate and timely information, guidance, and support to clients, demonstrating empathy and professionalism at all times.

- Assist clients with troubleshooting technical issues, navigating our online platforms, and accessing relevant resources.

- Collaborate with internal teams to escalate complex issues and ensure prompt resolution.

- Maintain detailed and accurate records of all client interactions and transactions in our CRM system.

- Stay up-to-date on product knowledge, industry trends, and regulatory requirements to effectively address client needs.

Qualifications:

- Bachelor's degree in Bioscience or related field preferred.

- Prior experience in customer service, preferably in a healthcare or pharmaceutical environment.

- Excellent English communication skills, both verbal and written.

- Ability to effectively communicate complex information in a clear and concise manner.

- Strong interpersonal skills with a customer-centric mindset.

- Proficiency in using CRM software and other relevant technology tools.

- Ability to work independently and collaboratively in a fast-paced environment.

- Flexibility to work in rotational shifts as needed to support international clients across different time zones.

- Commitment to upholding company values and delivering exceptional service to our clients.

Job Types: Full-time, Permanent, Fresher

Pay: 15, - 23, per month

Schedule: Night shift UK shift

Supplemental Pay: Performance bonus

Ability to commute/relocate

Timing: 06:30 PM - 03:30 AM

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  International Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Dr.Radhakrishnan Road, 100 Ft Road, CBE, 641 012.