The role is varied, and you will be expected to provide direction on identifying your own priorities, but initial responsibilities will include:
. Actively manage business bookings, record denials, make network referrals.
. Understand the customer’s requirements and communicate them well to the venues accordingly.
. To be in constant touch with the vendors as well customers during events to understand the requirements and provide assistance in order to maintain a clear communication and a better customer experience.
. Updating and maintaining the CRM system to ensure accurate and up to date information.
. Regularly communicating our re-engagement strategies to these customers, such as: upcoming events, showcases, discounts, and rewards
. Ability to solve problems and contribute ideas to improve service for customers