Inside Sales Executive jobs in Bangalore - Macro Hire

Job Role :

Managing large amounts of inbound and outbound calls (mostly outbound) in a timely

manner

Following call canter scripts when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions

Seize opportunities to build comfort with customers and hand-hold them in navigating

through the course of their treatment, closing the sale of treatment

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Entering patient information into a CRM tool

Developing the knowledge of customer needs and trends to improve customer

satisfaction and loyalty

Frequently attend training seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements

Previous experience in a customer sales role selling high-value or involved products

(health, education, travel, insurance, etc.)

Track record of over-achieving targets

Strong phone and verbal communication skills along with active listening and

interpersonal skills

Familiarity with CRM systems, telephony systems and practices and data entry skills

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities, manage time effectively and manage multiple

expectations in a fast-paced environment

Ability to empathize with customers and build a relationship

Good sales skills and ability to work in high pressure environment

Undergraduate degree

Fluency in English + Hindi or two regional languages (Kannada, Tamil, Telugu) is

mandatory