Macro Hire

Deoghar, Jharkhand

Job Role : Managing large amounts of inbound and outbound calls (mostly outbound) in a timely manner Following call canter scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions Seize opportunities to build comfort with customers and hand-hold them in navigating through the course of their treatment, closing the sale of treatment Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Entering patient information into a CRM tool Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty Frequently attend training seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targetsRequirements Previous experience in a customer sales role selling high-value or involved products (health, education, travel, insurance, etc.) Track record of over-achieving targets Strong phone and verbal communication skills along with active listening and interpersonal skills Familiarity with CRM systems, telephony systems and practices and data entry skills Customer focus and adaptability to different personality types Ability to multi-task, set priorities, manage time effectively and manage multiple expectations in a fast-paced environment Ability to empathize with customers and build a relationship Good sales skills and ability to work in high pressure environment Undergraduate degree Fluency in English + Hindi or two regional languages (Kannada, Tamil, Telugu) is mandatory