key responsibilities:
· housekeeping supervision and quality control for luxury serviced apartments and farm house properties located within delhi / gurgaon (supervisors will be required to travel to 2-3 properties per day within the allocated zone)
· inspect all areas for cleanliness including hygiene standards, ambience, service readiness, team grooming and hospitality culture
· ensure all provided equipment, electronics, electrical fittings, kitchen and bathroom fixtures, water pumps, generator, etc are working properly
· ensure all beds are laid as per prescribed format, furniture and decorative / usable items are set up in the right way
· stock checking of all laundry/consumables/other items ensuring checks and balances
· laundry control; ensuring laundry is sent and received timely with inventory and quality check and control
· monitor and control respective housekeeping and service staff for each assigned property
· problem solving is an important aspect of this position; be available on call 24 hours a day (whenever required) to resolve any urgent problems / in case of emergencies
· adhere to laid down guidelines and ensure team members follow the rules and regulations
· ensuring guest satisfaction through effective attendance, cleanliness, guest requests and anticipating their needs
· prepare indents for purchases / purchase orders/ requisitions for each area of operations
· monitor and control expenses and in accordance within approved norms under the guidance of the hod
qualification, experience and must have's:
· minimum 2-3 years of experience in star category hotels
· good communication skills (english - spoken & written)
· should be energetic and a self-starter
· professional in appearance and presentation.
· having personal transport (two wheeler / four wheeler) is a must. reimbursement for offic