- Key Responsibilities:
1. Assist passengers during check-in and boarding processes: This includes helping passengers with luggage, guiding them through the check-in process, and ensuring they board the flight safely.
2. Ensure safety and security protocols are followed: Ground staff must adhere to strict safety and security guidelines to maintain a safe environment for passengers and airline crew.
3. Provide excellent customer service: Ground staff must assist passengers with any queries or issues they may have, ensuring a positive experience throughout their journey.
4. Handle cargo and baggage: This involves loading and unloading baggage onto the aircraft, as well as ensuring that cargo is properly secured and accounted for.
5. Collaborate with other team members: Ground staff must work together effectively to ensure efficient operations and a seamless travel experience for passengers.
- Required Skills and Expectations:
1. Good communication skills: Ground staff must be able to communicate effectively with passengers and colleagues to provide assistance and information.
2. Attention to detail: It is important for ground staff to pay attention to detail to ensure safety protocols are followed and baggage is handled correctly.
3. Physical fitness: The role may involve lifting heavy baggage and standing for long periods, so physical fitness is a requirement.
4. Team player: Ground staff must be able to work well in a team environment, collaborating with colleagues to ensure smooth operations.
5. Flexibility and adaptability: The aviation industry can be fast-paced and unpredictable, so ground staff must be able to adapt to changing circumstances and schedules.