Ground Staff - Full Time - Freshers

Job Summary

Airport Ground Staff are responsible for providing efficient passenger services, ensuring smooth airport operations, and maintaining high standards of safety, security, and customer satisfaction. The role includes passenger handling, check-in, boarding assistance, and coordination with various airport departments.

🧳 Key Responsibilities

👥 Passenger Services

Assist passengers during check-in, boarding, and arrival

Issue boarding passes and manage seat allocation

Handle baggage-related queries and excess baggage procedures

Assist elderly passengers, unaccompanied minors, and PRM passengers

Provide accurate flight information and airport guidance

🗂️ Documentation & System Handling

Verify passenger travel documents and IDs

Update passenger details in check-in / departure control systems

Maintain accurate reports and records

Follow airline and airport SOPs

⚠️ Safety & Security

Ensure compliance with airport security regulations

Identify and report suspicious activities

Follow emergency and evacuation procedures

Coordinate with security and operations teams

🛫 Coordination & Operations

Coordinate with gate staff, ramp staff, and cabin crew

Manage boarding gates and passenger flow

Ensure on-time boarding and flight departures

Handle flight delays, cancellations, and passenger complaints professionally

🛠️ Required Skills & Competencies

Excellent communication and customer service skills

Basic computer knowledge and data entry skills

Strong attention to detail and multitasking ability

Calm and professional behavior under pressure

Teamwork and coordination skills

🎓 Education & Qualification

12th Pass / Graduate (as per airline requirement)

Aviation / Ground Staff certification (preferred)

Freshers with good communication skills are welcome

💪 Physical & Work Requirements

Willingness to work rotational shifts, nights, weekends

Ability to stand for long hours

Well-groomed and professional appearance

Comfortable working in a fast-paced airport environment

• Experience

  0 - 6 Years

• No. of Openings

  93

• Education

  12th Pass

• Role

  Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Ahmedabad