- responsible for booking flights, issuing tickets, and resolving any booking issues for customers. this includes providing information on flight schedules, availability, and fares.
- ensuring accuracy in data entry while maintaining customer records and information up to date.
- checking passports and tickets to verify customer information and ensure compliance with airline regulations.
- providing exceptional customer service by assisting passengers with inquiries, complaints, and special requests.
- collaborating with the ground staff to ensure smooth boarding processes and assist passengers with check-in procedures.
skills and expectations:
- proficiency in data entry and computer operations to maintain accurate records and process bookings efficiently.
- strong interpersonal and communication skills to effectively assist customers and address their concerns.
- ability to work under pressure and handle multiple tasks simultaneously in a fast-paced environment.
- attention to detail and organizational skills to ensure accuracy and efficiency in ticketing processes.
- willingness to work flexible hours and shifts, including weekends and holidays, to accommodate flight schedules and customer needs.
Experience
0 - 2 Years
No. of Openings
97
Education
12th Pass, 10th Pass, B.A, B.C.A, B.Com, Bachelor of Hotel Management, B.Tech [Aviation], Any Bachelor Degree, Post Graduate Diploma, M.C.A
Role
Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
aviationjob.hr87@outlook.com