- responsible for booking flights, issuing tickets, and resolving any booking issues for customers. this includes providing information on flight schedules, availability, and fares.
- ensuring accuracy in data entry while maintaining customer records and information up to date.
- checking passports and tickets to verify customer information and ensure compliance with airline regulations.
- providing exceptional customer service by assisting passengers with inquiries, complaints, and special requests.
- collaborating with the ground staff to ensure smooth boarding processes and assist passengers with check-in procedures.
skills and expectations:
- proficiency in data entry and computer operations to maintain accurate records and process bookings efficiently.
- strong interpersonal and communication skills to effectively assist customers and address their concerns.
- ability to work under pressure and handle multiple tasks simultaneously in a fast-paced environment.
- attention to detail and organizational skills to ensure accuracy and efficiency in ticketing processes.
- willingness to work flexible hours and shifts, including weekends and holidays, to accommodate flight schedules and customer needs.