Collection Team Leader

Spocto Solutions

Lead a team of collections agents and prioritize the portfolio based on various worklist and ensure timely collections.

Manage day-to-day activities with the team.

Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA s.

Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.

Develop processes to improve productivity and quality of the team

Participate in the new pilots projects & work towards proper transition of knowledge to team and participate in other strategic initiatives

Assume responsibility for staff training and education as well as career development

Identify and present solutions for process improvements

Strong hand in Advance Excel, Macros, MS Office skills is a MUST have and a blend of experience in managing large data into analytics is desirable (Specially in Collections Domain)

Experience : 3 - 9 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Collection Team Leader

Industry Type : Recruitment Consulting / Staffing Services

Gender : [ Male / Female ]

Job Country : India