Spocto Solutions

Airoli, Navi Mumbai

Lead a team of collections agents and prioritize the portfolio based on various worklist and ensure timely collections.Manage day-to-day activities with the team.Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA s.Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.Develop processes to improve productivity and quality of the teamParticipate in the new pilots projects & work towards proper transition of knowledge to team and participate in other strategic initiativesAssume responsibility for staff training and education as well as career developmentIdentify and present solutions for process improvementsStrong hand in Advance Excel, Macros, MS Office skills is a MUST have and a blend of experience in managing large data into analytics is desirable (Specially in Collections Domain)

Desired Candidate Profile- HR Recruiter1 year to 3 year experience in BPO hiring (Collections Industry).Bulk hiring experience mandatory.Okay to work 6 days a week.Job Type: Full-timeSalary: 15,000.00 - 22,000.00 per month