Walk-in Front Office Receptionist

1-Check-in and Check-out: Verifying guest information, processing payments, assigning rooms, and providing keys.

2-Reservations: Managing phone and online reservations, processing cancellations, and handling modifications.

3-Guest Assistance: Addressing inquiries, resolving complaints, and fulfilling requests for information or services.

4-Information Hub: Providing information about hotel amenities, local attractions, and services.

5-Record Keeping: Maintaining accurate records of bookings, payments, and guest information.

6-Communication: Handling phone calls, emails, and messages, relaying information to relevant departments or staff.

7-Clerical Duties: Filing, photocopying, and other administrative tasks to support the front office.

8-Coordination: Communicating with other hotel departments to fulfill guest needs.

9-Cash Handling: Processing payments, handling cash, and maintaining accurate financial records.

10-Maintaining Order: Ensuring a clean and organized reception area and a welcoming atmosphere.

Additional Responsibilities:

Upselling: Promoting hotel services and facilities to guests.

Night Auditing: Assisting with night audit tasks as needed.

Supervision: Assisting with training and supervising front office staff.

Reporting: Preparing and distributing relevant reports.

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Graduate (B.A, BHM)

• Role

  Front Office Receptionist

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Manik Ghosh Bazar In-front of Marwari Club