Front Office Executive (2-7 Years)

1. core role summary

the front office coordinator is responsible for managing all front desk operations, serving as the first point of contact for students, parents, staff, and visitors. this role requires exceptional organizational, communication, and multitasking skills to ensure the smooth, professional, and efficient operation of the school's reception and administrative support functions.

2. key responsibilities

a. reception & communication management

• first point of contact: greet all visitors (parents, vendors, guests) warmly and professionally, directing them to the appropriate person or location promptly.

• call management: manage the school's main telephone line, screening, routing, and answering calls courteously and efficiently, and taking accurate messages.

• mail & correspondence: handle incoming and outgoing mail, courier services, and official school circulars, ensuring timely distribution and dispatch.

• visitor protocol: monitor visitor access, issue temporary badges, and ensure all visitors follow school security and signing-in/out procedures.

b. administrative support

• data management: maintain and update student, staff, and contact databases using the school's [specify software, ., erp system/school management software].

• filing & records: organize and maintain physical and electronic filing systems for administrative documents, ensuring confidentiality and easy retrieval.

• office supplies: monitor and manage inventory of front office and administrative supplies, placing timely orders and ensuring cost-effective usage.

• scheduling: assist in scheduling meetings for the principal or administrator, managing conference room bookings, and confirming appointments.

c. student & parent relations

• queries: professionally and accurately address general inquiries from parents regarding school timings, fee payments, circulars, events, and other routine matters.

• student logistics: coordinate student sign-in/out for late arrivals or early departures, maintaining accurate logs and ensuring proper authorization.

• communication dissemination: assist in the preparation and distribution of mass communication to parents (., newsletters, sms alerts, or app notifications).

d. event support

• coordination: provide administrative support for school events, functions, and parent-teacher meetings (ptms), including preparation of registration materials and visitor handling.

3. required qualifications & experience

a. essential qualifications

• academic: bachelor's degree in any field (., ., .).

• technical: proficiency in microsoft office suite (word, excel, powerpoint) and experience using office equipment (printers, scanners, fax).

• experience: minimum of [2-3] years of experience in a front office, reception, or administrative role, preferably within a school, corporate office, or similar service-oriented environment.

b. key skills & competencies

• communication: exceptional verbal and written communication skills in [specify language, ., english and local language] with a professional and friendly telephone manner.

• professionalism & poise: ability to remain calm, courteous, and professional under pressure while dealing with demanding situations or high visitor traffic.

• organization: excellent organizational skills, attention to detail, and ability to multitask and prioritize workload effectively.

• confidentiality: demonstrated ability to handle sensitive information and maintain strict confidentiality regarding student and staff data.

• Experience

  2 - 7 Years

• No. of Openings

  1

• Education

  Graduate (B.A)

• Role

  Front Office Executive

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office