Major Roles & Responsibilities include
Operations Management
Oversee the day-to-day operations of restaurants, bars, banquets, and room service within the hotel or establishment.
Ensure smooth functioning of all food and beverage outlets.
Staff Supervision & Training
Manage, guide, and motivate the F&B staff (servers, bartenders, stewards, supervisors).
Conduct training sessions on service standards, hygiene, food safety, and customer handling.
Customer Service & Guest Satisfaction
Ensure high levels of guest satisfaction by maintaining quality service standards.
Handle guest complaints, feedback, and special requests promptly and professionally.
Menu Planning & Coordination
Assist chefs and F&B managers in planning menus, special events, and promotions.
Coordinate with the culinary team to ensure food quality and timely service.
Inventory & Cost Control
Monitor stock levels of food, beverages, and supplies.
Control wastage, manage vendor relations, and ensure cost-effective purchasing.
Compliance & Hygiene
Ensure compliance with health, safety, and hygiene regulations (HACCP standards).
Conduct regular inspections to maintain cleanliness and sanitation in dining areas.
Financial Performance
Assist in budgeting, forecasting, and monitoring F&B revenue.
Track daily sales and support the implementation of strategies to increase profitability.
Event & Banquet Management
Coordinate and manage F&B services for banquets, conferences, and special events.
Liaise with clients and ensure smooth execution of catering functions.
Quality & Service Standards
Maintain high-quality food and beverage presentation standards.
Implement SOPs (Standard Operating Procedures) for consistency in service.
Team Collaboration & Reporting
Work closely with the Food & Beverage Manager and other department heads (kitchen, housekeeping, sales).
Prepare daily reports on operations, sales, and staff performance for senior management.