Digi2L

Mumbai, Maharashtra

We're hiring a skilled Area Service Engineer to ensure the quality of used appliances and address reseller claims through repairs. You'll contribute to maintaining product excellence and reducing claim rates.Responsibilities:Monthly Planning: Create and share a reseller visit plan with the manager.Quality Audit: Promptly respond to and address reseller claims, ensuring products meet standards.Repair Training: Educate resellers on cost-effective product repairs.Technical Diagnoses: Expertly identify and solve technical issues in consumer electronics.Technician Onboarding: Expand our service network by recruiting skilled technicians.Requirements:Experience: 2-6 years in consumer electronics or appliances.Quick Learner: Adapt to technical changes swiftly.Transportation: Own a two-wheeler and valid license.Industry Knowledge: Prior electronics/appliances experience preferred.Education: Minimum 10+2/ITI/Diploma/Graduate, proficient in appliance diagnosis.Skills:Repair Services: Proficient in electronics/appliance repairs.Quality Assurance: Skilled in quality control and standards.Join us for a dynamic role in maintaining product quality and customer satisfaction. Expect approximately 90% fieldwork. If you're qualified and dedicated to quality control and repairs, apply now to join our team.

Join Our Team as a Escalation Specialist at Digi2L!Are you passionate about home appliances , quality service and making a meaningful impact? If so, Digi2L is the place for you. We are an early start-up with a vision to unlock India's potential in the preloved appliance market. Our innovative Customer Ready, Price Ready, Payment Ready approach simplifies gadget disposal and offers optimal value. Through our Smart Buy & Smart Sell initiative, customers effortlessly sell preloved appliances and enjoy a guaranteed buyback of new items within 5 years.About the Role:Step into a critical position at Digi2L, where you will play a key role in addressing client and customer concerns, managing escalations, and ensuring a seamless experience. You will be responsible for handling escalations related to products or services, resolving problem tickets, and collaborating with upper management to address customer issues effectively. Join us in delivering exceptional customer satisfaction and streamlining operations.Location: Chakala, AndheriNote: If you are not located in Mumbai, we kindly request you not to apply as this position necessitates immediate joining.Responsibilities:Manage and respond to customer escalations via calls and emails.Utilize expertise to provide effective solutions to customer queries and complaints.Handle high-level escalations, queries, and feedback on behalf of the company and senior stakeholders.Provide excellent customer service to ensure customer satisfaction.Resolve customer inquiries and complaints promptly and professionally.Desired Candidate Profile:6 months customer service - escalation specialist experienceBachelor's in related field preferredStrong organizational and active listening skills.Proficiency in conflict resolution and problem-solving.Energetic and positive work attitude.Thrive in fast-paced multitaskingTech-savviness a plusExperience in executive management support.Proficiency in Microsoft Office Suite,

Join Our Team as a Service Manager/ Asst. Manager at Digi2L!Digi2L is an early start-up and a tech-enabled online platform headquarter in Mumbai. We are an early start-up with a vision to unlock India's potential in the used appliance market. Our innovative Customer Ready, Price Ready, Payment Ready approach simplifies appliances disposal and offers optimal value. Through our Smart Sell initiative, customers effortlessly sell used appliances and enjoy a guaranteed buyback of used appliances within 5 years in our Assured Buyback plan.Role Description :This is a full-time on-site role located in Mumbai for a Service Manager/ Asst. Manager. The Service Manager/ Asst. Manager will be responsible for ensuring customer satisfaction by coordinating with area service engineers, managing service calls, and ensuring smooth operations management. The Service Manager/ Asst. Manager will also be responsible for communication with all stakeholders and providing excellent customer service.Qualifications :Education: ITI/Diploma/Technical Graduate with 4+ years of experience in Consumer Durable/D2H industry.Management Experience: Previous experience managing field engineers, retail stores, or service centers is a significant advantage.Technical Knowledge: A good understanding of the technical features of consumer appliances is essential.Organizational Skills: Excellent organizational and leadership abilities to effectively manage service operations.Communication Skills: Exceptional communication and interpersonal skills to collaborate effectively with teams and customers.If you're ready to take on this exciting challenge and make a meaningful impact on our service operations, we encourage you to apply. Join us in delivering exceptional service and building a brighter future for our customers.