Escalation Manager Job Vacancies in Mumbai

We have vacant of 50 infosys service desk engineer Jobs in Bhubaneswar, Chennai, Bangalore, Hyderabad, Visakhapatnam, Kolkata, Mumbai, Delhi, Cuttack, Vijayawada, for Freshers Educational Qualification : B.Com, B.E, B.Tech, Any Master Degree Skill communication, and problem-solving skills. On the technical front, a fundamental understanding of operating systems like Windows, macOS, and various Linux distributions is crucial. They must be proficient in troubleshooting hardware and software issues, including but not limited to, printer connectivity problems, application crashes, and network configuration errors. A solid grasp of networking concepts such as TCP/IP, DNS, and DHCP is essential for diagnosing connectivity issues. They should also be familiar with Active Directory for managing user accounts, permissions, and group policies, and be able to provide support for common business applications like Microsoft 365, including Outlook, Word etc.interview inteview process :-Thank you for your interest in the position at Rightfit Resources.We were impressed by your profile as reviewed by our ATS system, sabkajobs.com, and would like to invite you for a first-round interview.To proceed with scheduling your interview, please follow these two steps:Download the SabkaJobs app: Our interview scheduling and communication will be managed through the SabkaJobs app. Please download it from the Google Play Store using the link below:SabkaJobs Play Store Linkhttps://play.google.com/store/apps/details?id=com.inv.jobtools2025Book Your Interview Slot: Once you have downloaded the app, please log in and navigate to the Interviews section to find available slots for the [Job Title] position and book one that suits your availability.We look forward to speaking with you and learning more about your qualifications.If you have any questions, please do not hesitate to contact us at 9494586090.Sincerely,The Recruitment TeamRightfit Resources9494586090.

Join Our Team as a Escalation Specialist at Digi2L!Are you passionate about home appliances , quality service and making a meaningful impact? If so, Digi2L is the place for you. We are an early start-up with a vision to unlock India's potential in the preloved appliance market. Our innovative Customer Ready, Price Ready, Payment Ready approach simplifies gadget disposal and offers optimal value. Through our Smart Buy & Smart Sell initiative, customers effortlessly sell preloved appliances and enjoy a guaranteed buyback of new items within 5 years.About the Role:Step into a critical position at Digi2L, where you will play a key role in addressing client and customer concerns, managing escalations, and ensuring a seamless experience. You will be responsible for handling escalations related to products or services, resolving problem tickets, and collaborating with upper management to address customer issues effectively. Join us in delivering exceptional customer satisfaction and streamlining operations.Location: Chakala, AndheriNote: If you are not located in Mumbai, we kindly request you not to apply as this position necessitates immediate joining.Responsibilities:Manage and respond to customer escalations via calls and emails.Utilize expertise to provide effective solutions to customer queries and complaints.Handle high-level escalations, queries, and feedback on behalf of the company and senior stakeholders.Provide excellent customer service to ensure customer satisfaction.Resolve customer inquiries and complaints promptly and professionally.Desired Candidate Profile:6 months customer service - escalation specialist experienceBachelor's in related field preferredStrong organizational and active listening skills.Proficiency in conflict resolution and problem-solving.Energetic and positive work attitude.Thrive in fast-paced multitaskingTech-savviness a plusExperience in executive management support.Proficiency in Microsoft Office Suite,

**Job Title:** Customer Service Manager**Department:** Customer Support**Location:** Mumbai**Role Summary:**As a Customer Service Manager at Raise, you will play a crucial role in delivering exceptional customer experiences through our Investment & Trading platform, Dhan. You'll lead and support a team of Customer Service Representatives, ensuring efficient query resolution, customer satisfaction, and team growth. Collaborating closely with internal stakeholders, you'll contribute to our customer-centric mission and uphold our commitment to excellence.**Responsibilities:**- Lead a customer support team, addressing daily queries and disputes.- Train and mentor the team to enhance customer support and professional development.- Drive a customer-centric approach, setting clear goals and strategies.- Ensure timely and effective responses for superior customer experiences.- Improve customer satisfaction across various channels and achieve set goals.- Implement digital technologies to enhance the customer journey.- Manage escalations and coordinate with multiple stakeholders.- Establish metrics for team growth and performance.- Identify opportunities for enhanced effectiveness and productivity.- Develop and refine processes to elevate customer satisfaction.**Skills & Qualifications:**- Graduation in a relevant field.- 7 to 9 years of experience, preferably in the Broking industry.- Excellent verbal, written, and analytical skills.- Strong process orientation and professional discipline.- Effective cross-functional communication and influence.- Solution-oriented with strong problem-solving abilities.- Enthusiasm for promoting a customer-centric culture.