job description for e-commerce
we-re seeking an experienced and talented e-commerce executive to join our dynamic team at protomont twchnologies llp
you will play a pivotal role in optimising our online business operations and delivering exceptional customer service. as an e-commerce executive, you-ll maintain all our sales touchpoints - website, online marketplaces, and aggregators - and oversee online sales, manage stock inventories, and optimise the overall customer experience.
if you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. we offer competitive remunerations, comprehensive benefits and growth opportunities within the company.
objectives of this role
- develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
- optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
- manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
- enhance customer experience by working closely with other departments, such as marketing, content and customer service.
your tasks
- conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
- analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
- demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders.
- collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.
- monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
- attend conferences, events,