Protomont Technologies LLP

Sion, Mumbai

Job Description for E-commerceWere seeking an experienced and talented e-commerce executive to join our dynamic team at Protomont Twchnologies LLPYou will play a pivotal role in optimising our online business operations and delivering exceptional customer service. As an e-commerce executive, youll maintain all our sales touchpoints website, online marketplaces, and aggregators and oversee online sales, manage stock inventories, and optimise the overall customer experience.If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company.Objectives of this role Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities. Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up. Manage and maintain e-commerce platforms, including product listings, pricing and inventory management. Enhance customer experience by working closely with other departments, such as marketing, content and customer service.Your tasks Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales. Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement. Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders. Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads. Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention. Attend conferences, events,

Research and recommend prospects for new business opportunities Research and analyze sales options Build and maintain relationships with clients and prospects Stay updated with current trends and competitors to identify improvements or recommend new products Collect and analyze information and prepare data and sales reports. Build and maintain professional networks Meet with potential clients to determine their needs Negotiate/close deals and handle complaints or objections Gather feedback from customers or prospects and share it with internal teams Correct and timely management of pipeline and CRM system