Job description
IT Skill sets:
OS installation from USB devices,
MS Office Ver 2016 & O365 experience
VPN client configuration and support for remote users,
Password reset, expiry, new users, deletion of users in active directory
Printer installation, configuration and support - both USB & Network,
Hardware trouble shooting of desktops & laptops,
Ticketing tool for call logging & call analysis,
coordination with hardware vendors for online support,
Maintaining IT Asset inventory,
Antivirus support,
Remote session for out of office users,
Familiar with Windows OS & MS Office,
Email setup in MS Outlook (IMAP & POP account knowledge),
Basic network troubleshooting like LAN & Wi-Fi