IT Mantra Techintellect Pvt. Ltd.

Jogeshwari East, Mumbai

Job descriptionIT Skill sets:OS installation from USB devices,MS Office Ver 2016 & O365 experienceVPN client configuration and support for remote users,Password reset, expiry, new users, deletion of users in active directoryPrinter installation, configuration and support - both USB & Network,Hardware trouble shooting of desktops & laptops,Ticketing tool for call logging & call analysis,coordination with hardware vendors for online support,Maintaining IT Asset inventory,Antivirus support,Remote session for out of office users,Familiar with Windows OS & MS Office,Email setup in MS Outlook (IMAP & POP account knowledge),Basic network troubleshooting like LAN & Wi-Fi

A Desktop Support Engineer is responsible provide technical assistance to users. He will help install, upgrade and troubleshoot hardware and software systems.He should have Knowledge of Servers AD , DNS , DHCP , RAID and OS , WINDOW Installation.He should have knowledge about OUTLOOK Configuration Installation , Maintain System.Troubleshooting of Software (Remotely) He should have a problem-solving attitude along with the ability to give clear technical instructions. He should also be familiar with remote troubleshooting techniques.Ultimately, he will ensure prompt and accurate customer service and increase client satisfaction.Responsibilities Address user tickets regarding hardware, software and networking Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 , Microsoft office products and any other authorized desktop applications Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until the resolution of an issue Customize desktop applications to meet user needs Record technical issues and solutions. Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Supervising the administration of systems related network to ensure availability of services to authorized users.

Participating in recruitment efforts Posting job ads and organizing resumes and job applications Scheduling job interviews and assisting in interview process Collecting employment and tax information Ensuring background and reference checks are completed Preparing new employee files Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.) Serving as a point person for all new employee questions Bank A/C form submission , Account to be Opened within 1 month of joining Documents Verification Appointment letter Bond to be sent & received back from employee within one month. Handling all employee enquiries & grievances. Negotiating with staff and their representatives on issues relating to pay and conditions

End to end executing projects with team Understand business requirement and deliver the requirements within the given deadlines. Support is required anytime. Ensure proper coding standards to be followed by developers Effort estimations and Impact analysis Should have sound knowledge and hands on experience of below mentioned technologies:o Web API Development/ WCF, RESTful APIso Well versed with C# ASP.net, MVC (latest framework) using Visual Studio 2012/17 o Oracle 11g - Queries, Stored Procedures, Cursors, Performance tuning etc.o Angular, Angular JS, Javascript , Jquery and VBo Sitefinity Content Management System , TFS Strong communication skills (Verbal and Non-verbal) Analyze and resolve technical and application problems

A Desktop Support Engineer is responsible provide technical assistance to users. He will help install, upgrade and troubleshoot hardware and software systems.He should have Knowledge of Servers AD , DNS , DHCP , RAID and OS , WINDOW Installation.He should have knowledge about OUTLOOK Configuration Installation , Maintain System.Troubleshooting of Software (Remotely) He should have a problem-solving attitude along with the ability to give clear technical instructions. He should also be familiar with remote troubleshooting techniques.Ultimately, he will ensure prompt and accurate customer service and increase client satisfaction.Responsibilities Address user tickets regarding hardware, software and networking Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 , Microsoft office products and any other authorized desktop applications Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until the resolution of an issue Customize desktop applications to meet user needs Record technical issues and solutions. Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Supervising the administration of systems related network to ensure availability of services to authorized users.Requirements Proven work experience as a Desktop Support Engineer, Technical support En