Customers Manager - Full Time

Key-Responsibilities

1)Supervise and manage the daily activities of the Customer Follow-Up team to ensure all assigned call lists are completed efficiently.

2)Ensure daily calls are made to customers from the previous day’s registered but non-depositor list using the automatic dialing system.

3) Oversee follow-ups with customers from the previous day’s missed call list to ensure timely response and engagement.

4) Monitor the calling process to ensure each customer receives a maximum of five call attempts as per the company’s follow-up policy.

5)Track and analyze daily call connection rates, call duration, and conversion performance to identify factors affecting deposit growth.

6)Provide guidance and support to team members to improve communication quality and customer conversion rates.

7) Ensure all customer interactions, responses, and feedback are properly recorded in the system.

8) Prepare regular performance reports and share insights with management to improve follow-up strategies and operational efficiency.

9) Train, motivate, and monitor the follow-up team to maintain productivity and service standards.

Requirements

1)Strong Hindi communication skills (spoken)

2) Proven experience in team supervision, tele-calling management, or customer support operations

3) Strong leadership, communication, and team management skills.

4) Ability to analyze call performance data and improve team productivity.

5)Familiarity with automatic dialing systems and structured calling processes.

6) Highly organized, responsible, and result-oriented with a focus on achieving customer engagement and deposit growth targets.

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Customers Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  Sri Lanka

• Type of Job

  Full Time

• Work Location Type

  Work from Office