Customer Support Representative

Job Description

The candidate should have the ability to help customers via Online Chat, Phone, or Remote Support.

Responsibilities

1. Identify customer needs and assist customers in selecting suitable products.

2. Update our internal databases with information about technical issues and useful customer conversations.

3. Discuss feature requests and workaround with team members.

4. Inform customers about new features and functionality while installing our software via a remote support tool.

5. Following up with customers to ensure their technical issues are resolved.

6. As required, take on additional responsibilities on an ongoing basis.

• Experience

  0 - 3 Years

• No. of Openings

  2

• Education

  Post Graduate (M.C.A, M.Com, Post Graduate Diploma)

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office