Customer Support Executive

1 - 7 Years
1 Openings
Not Disclosed
Face-to-Face interview
Mohali

Key Skills

Customer Care Customer Support Voice Process Customer Relationship Client Relationship

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Job Description

job description:

we are looking for a candidate who is mature, understands the criticality of the job, have the ability to speak persuasively and listen critically as the position involves exposure to financial information of international clients. the candidate should have previous work experience of 2-3 years with preference to candidates from the collection process. we need a result oriented person who can look forward to a rewarding job and fair earnings.

primary responsibility will be making outbound calls and collecting overdue payments for us and canada healthcare systems.

responsibilities:

●to call and follow up on allocated cases under the overdue payments.

●review, follow and update all the allocated cases. collect payments and curb the overdue payment accounts.

●follow the standard operating procedures as set up by the company.

●seek help, ask wherever in doubt & escalate wherever required.

●ability to multitask and meet deadlines. prioritize tasks to ensure the successful completion of each debt collection attempt. achieve the targeted resolution in respective buckets every month as set by the business.

●ability to negotiate with clients and resolve conflicts.

●must have a minimum of 6 months experience in us collection officer.

shift timing: us shifts

about company:

headquartered in the state of california in the usa, bridging technologies is not only foremost healthcare software & application product company but also an “idea generation” company that believes in bringing new healthcare concepts to reality. we specialize in end-to-end software product development and bring a wealth of experience creating out-of-the-box software for healthcare organizations.

our culture

sincere at work, crazy at the workplace - we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. our passion is to build solutions that make a difference in people’s life has brought us together and a long professional jo