JOB DESCRIPTION
ROLE: CUSTOMER SUPPORT EXECUTIVE (FOR FOOD INDUSTRY)
JOB OVERVIEW
In this role, you will provide top-notch customer service to our clients. by ensuring that customers have a positive and hassle-free experience when ordering food. You will be the first point of contact for customers who have inquiries, concerns, or require assistance with their food orders. This role involves communication via phone, chat, and email to address customer needs promptly and professionally. Your ability to communicate effectively, resolve issues, and provide outstanding service directly impacts customer satisfaction and loyalty.
QUALIFICATION AND REQUIREMENTS
Degree or equivalent education
Previous experience in customer service, ideally in the food delivery or hospitality industry
Exceptional communication skills, both written and verbal
Empathetic and patient approach to handling customer inquiries and complaints
Proficiency in using customer support software and tools.
Availability to work flexible hours, including evenings and weekends
Familiarity with Microsoft Office suite, particularly Excel, for generating daily MIS.
KEY RESPONSIBILITIES
Customer Interaction:
Respond to customer inquiries, complaints, and feedback through various communication channels, including phone calls, emails, chat, and social media.
Provide timely and professional responses to customer queries, ensuring a positive customer experience
Order Assistance:
Assist customers in placing orders, making modifications to existing orders, and tracking the status of their food deliveries accurately
Ensure customers receive prompt and accurate information regarding menu items, prices, and availability
Issue Resolution:
Investigate and resolve customer complaints and issues, such as missing items, incorrect orders, late deliveries, and quality concerns
Maintain a calm and empathetic demeanor while addressing customer complaints and ensuring their problems are resolved to their satisfactio
- Experience0 - 2 Years
- No. of Openings3
- EducationHigher Secondary, Diploma, Advanced/Higher Diploma, B.A, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, B.Sc, Any Bachelor Degree
- RoleCustomer Support Executive
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office
- Face interview location334/28, 14th Cross Rd, 2nd Block, Jaya Nagar East, Jayanagar,