Vandyam Prasada Foods Pvt Ltd

Jayanagar, Bangalore

JOB DESCRIPTIONROLE: CUSTOMER SUPPORT EXECUTIVE (FOR FOOD INDUSTRY)JOB OVERVIEW In this role, you will provide top-notch customer service to our clients. by ensuring that customers have a positive and hassle-free experience when ordering food. You will be the first point of contact for customers who have inquiries, concerns, or require assistance with their food orders. This role involves communication via phone, chat, and email to address customer needs promptly and professionally. Your ability to communicate effectively, resolve issues, and provide outstanding service directly impacts customer satisfaction and loyalty.QUALIFICATION AND REQUIREMENTSDegree or equivalent educationPrevious experience in customer service, ideally in the food delivery or hospitality industryExceptional communication skills, both written and verbalEmpathetic and patient approach to handling customer inquiries and complaintsProficiency in using customer support software and tools.Availability to work flexible hours, including evenings and weekendsFamiliarity with Microsoft Office suite, particularly Excel, for generating daily MIS.KEY RESPONSIBILITIESCustomer Interaction: Respond to customer inquiries, complaints, and feedback through various communication channels, including phone calls, emails, chat, and social media.Provide timely and professional responses to customer queries, ensuring a positive customer experienceOrder Assistance: Assist customers in placing orders, making modifications to existing orders, and tracking the status of their food deliveries accuratelyEnsure customers receive prompt and accurate information regarding menu items, prices, and availabilityIssue Resolution:Investigate and resolve customer complaints and issues, such as missing items, incorrect orders, late deliveries, and quality concernsMaintain a calm and empathetic demeanor while addressing customer complaints and ensuring their problems are resolved to their satisfactio