Customer Support Executive

• Provide service excellence to customers through telephone, ensuring that customer satisfaction is optimized in every interaction.

• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.

• Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

• Curating streamlined email and social media communication mediums for offers, updates and much more on CRM

• Dealing with customer issues and churning out an easy-to-follow solution

• Managing payment and delivery of customer orders

• Helping customers choose the right plan as per their requirement

• Handling customer concerns and complaints in a timely manner

• Establishing a positive rapport with all clients and customers via phone

• Knowledge of MS office and CRM

• interacting with customers to ensure they have a desirable and shareable experience

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  Consumer Durables / Home appliance

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office