Customer Support Executive

• Provide service excellence to customers through telephone, ensuring that customer satisfaction is optimized in every interaction. • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.• Conducting customer satisfaction surveys to understand what areas of the company's services need improvements• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution• Curating streamlined and social media communication mediums for offers, updates and much more on CRM• Dealing with customer issues and churning out an easy-to-follow solution• Managing payment and delivery of customer orders• Helping customers choose the right plan as per their requirement• Handling customer concerns and complaints in a timely manner• Establishing a positive rapport with all clients and customers via phone• Knowledge of MS office and CRM • interacting with customers to ensure they have a desirable and shareable experience

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  Consumer Durables / Home Appliance

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office