Customer Support Executive

Key Skills

Customer Relationship Customer Care Customer Support Administration Office Executive Good English Communication

Job Description

Provide service excellence to customers through telephone, ensuring that customer satisfaction is optimized in every interaction.

Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

Curating streamlined email and social media communication mediums for offers, updates and much more on CRM

Dealing with customer issues and churning out an easy-to-follow solution

Managing payment and delivery of customer orders

Helping customers choose the right plan as per their requirement

Handling customer concerns and complaints in a timely manner

Establishing a positive rapport with all clients and customers via phone

Knowledge of MS office and CRM

interacting with customers to ensure they have a desirable and shareable experience

Experience : 3 - 5 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Consumer Durables / Home appliance

Gender : [ Male / Female ]

Job Country : India

About Toyflix

Toyflix is a premium toy rental subscription service. Our customers access premium toys through low-cost, convenient subscriptions. You can subscribe through different plans and get fresh set of toys Monthly. After every month we carefully refurbish it and pass them on to the next loving customer.
Our team of experts study the current toys and books in the market and how they impact the growth of children. The best toys and books are short-listed and selected keeping different age groups in mind. Every month a set of toys and a book are handpicked, sanitized and packed specifically for your child. We take back the old set of toys and give your child a fresh set to play with.
Read More...

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