Female - Customer Support Executive - Full Time

K9HR SOLUTIONS, Varsha Dabhi(HR Recruiter - Mo. No. | Email ID: ) is looking for a dedicated Customer Support Executive to join our team in Punit Nagar, Rajkot. The ideal candidate will have 1 to 2 years of experience in customer service and hold a postgraduate degree. This full-time role requires a friendly and professional attitude to assist our customers effectively.

Key Responsibilities:

1. Customer Interaction: You will engage with customers via phone, email, and chat to address inquiries and resolve issues. Your goal is to ensure a positive experience for every customer.

2. Issue Resolution: Identify and troubleshoot customer problems, providing timely solutions and follow-ups. You will be the point of contact that customers rely on for support, ensuring their concerns are handled efficiently.

3. Product Knowledge: Maintain a strong understanding of our products and services to provide accurate information. You will help customers by explaining features, guiding them through processes, and answering technical questions.

4. Feedback Collection: Gather customer feedback and report it to management. This input is crucial for improving services and understanding customer needs.

Required Skills and Expectations:

The candidate should have excellent communication skills, both verbal and written, to interact clearly with customers. You should be patient, empathetic, and able to handle stressful situations professionally. Time management skills are essential to prioritize tasks effectively. Familiarity with customer service software is a plus, and a strong willingness to learn is expected.

• Experience

  1 - 2 Years

• No. of Openings

  02

• Education

  Post Graduate (M.B.A/PGDM)

• Role

  Customer Support Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  712, Dwarika Pride B/s, Sadbhavna Hospital, Nr Ramapir Circle, 150 Feet Ring Rd, Rajkot, Gujarat 360007