Job Title: Customer Support Executive (Outbound US Sales Process

Intelecorp Software Pvt Ltd

company: intelecorp software (i) pvt ltd

location: navi mumbai

company brief:

intelecorp software is a technology-driven custom software solutions provider specializing in the e-commerce sector. we are looking for candidates who can contribute to customer satisfaction and dynamic business solutions.

responsibilities:

• outbound sales: conduct outbound calls targeting potential customers, focusing on sales targets in the . market.

• customer service: deliver outstanding customer service by resolving queries and addressing issues effectively.

• opportunity conversion: turn lost opportunities into leads by reconnecting and offering alternative solutions.

• referral sales: encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business.

• team collaboration: collaborate with other internal departments to optimize the customer experience.

• performance metrics: maintain high levels of performance, meeting or exceeding set metrics.

• shift management: willingness to work in rotating shifts covering the us/uk/australia time zones.

requirements:

• fluent in english (english medium primary education preferred).

experience:

• a minimum of 1 to 2 years in a . outbound sales process is mandatory.

skills:

• communication: excellent soft language skills, having undergone voice and accent neutralization (vna) training.

• sales qualities: candidate must be persuasive yet unobtrusive, able to engage customers with a balance of assertiveness and tact.

• technical skills: basic understanding of excel and prior experience working with a crm are essential.

• shift flexibility: ability to work in rotating shifts for the us/uk/australia markets.

• Experience

  1 - 7 Years

• No. of Openings

  20

• Education

  Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office