Intelecorp Software Pvt Ltd

Navi Mumbai, Maharashtra

Company: InteleCorp Software (I) Pvt LtdLocation: Navi MumbaiCompany Brief:InteleCorp Software is a technology-driven custom software solutions provider specializing in the e-commerce sector. We are looking for candidates who can contribute to customer satisfaction and dynamic business solutions.Responsibilities: Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the U.S. market. Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively. Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions. Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business. Team Collaboration: Collaborate with other internal departments to optimize the customer experience. Performance Metrics: Maintain high levels of performance, meeting or exceeding set metrics. Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones.Requirements: Fluent in English (English Medium Primary Education preferred).Experience: A minimum of 1 to 2 years in a U.S. outbound sales process is mandatory.Skills: Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training. Sales Qualities: Candidate must be persuasive yet unobtrusive, able to engage customers with a balance of assertiveness and tact. Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential. Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets.

Identify leads flowing through multiple channels e.g. phone, live chat, email, signup formsEngage with prospective leads at various levels and converting them into sales.Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionkeep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequired skills:Compulsory to have International (US/UK) Voice Process Experience.Prefer candidates who have handled sales process on outbound calls.Soft-spoken, persuasive, persistent, and professional while communicating with prospects via phone and email.Candidate should have VNA training (preferred)Open to work in UK / USA shifts.