Urgent Requirement For Customer Support Executive

At Crossbeats, we believe our people are the driving force behind our success. We foster a workplace where achieving exceptional results goes hand in hand with a stimulating and enjoyable work environment. If you’re looking to grow your career while making a real impact, Crossbeats is the place for you.

Position: Customer Support Executive

We are seeking an experienced, customer-focused, and result-oriented Customer Support Executive to join our dynamic customer service team.

Key Responsibilities:

Voice Support: Handle inbound and outbound customer calls professionally, providing accurate information and timely assistance related to our products and services.

Issue Resolution: Understand customer concerns, troubleshoot issues, and provide effective solutions to ensure high levels of customer satisfaction.

Multilingual Communication: Communicate clearly and confidently with customers in English, Hindi, and at least one South Indian language.

Documentation: Accurately record customer interactions, inquiries, complaints, and resolutions in the system.

Feedback Collection: Capture customer feedback and share insights with internal teams to help improve service quality and customer experience.

Compliance: Follow company policies, processes, and quality standards during all customer interactions.

Requirements:

Experience: Minimum 1 year of experience in a customer service voice process role.

Languages: Mandatory proficiency in English and Hindi. Knowledge of Tamil, Telugu, Kannada, or Malayalam will be an added advantage.

Communication Skills: Excellent verbal communication skills with strong problem-solving and active listening abilities.

Technical Skills: Comfortable using customer support tools and systems with basic computer proficiency.

Customer-Centric Approach: Ability to manage challenging situations with empathy, patience, and professionalism.

Come grow with Crossbeats and be part of a fun, fast-paced, and people-first work culture!

• Experience

  1 - 3 Years

• No. of Openings

  04

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  Electricals / Switchgears

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Brigade Tower, ground floor, Brigade road, ashok nagar, Bengaluru.