Customer Support Coordinator

NisVan HR Solution Pvt.Ltd.

Responsibilities

Understanding the products and services provided by the company.

Preparing company policies and procedures.

Developing training lessons with service delivery systems.

Managing a team of Customer Support Representatives.

Supporting the customer through an email ticketing system and phone calls.

Resolving customer complaints and queries.

Providing detailed information to customers.

Monitoring the performance of individual representatives.

Maintaining records of each phone call for future reference.

Assisting the HR department with hiring new employees.

Providing the new employees with training sessions for enhancing their skills.

Offering exceptional customer service and satisfaction.

Following up with customers for any further information.

Taking feedback from the customers.

Negotiating the terms and conditions with the customer.

Contributing the work to the companys knowledge base.

Maintaining a healthy relationship with the clients.

Adhering to the companys rules and regulations.

Experience : 1 - 5 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Customer Support Coordinator

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India